Customer Center

What payment methods do you offer me?

We offer different payment options, you can use any of the following methods:

• Credit card.
• PayPal (+1€)

The security of your data is of vital importance for us, therefore we do not keep any data related to the payments. Your data goes directly to the platforms of authorized banking entities.

All payments we receive pass a validation against fraud, preventing unauthorized purchases.

An extra fee of between 1 and 30 euros may apply, depending on the price, weight and volume of the product. It will be indicated at checkout before payment. Thank you for your understanding.  

Is it safe to buy online?

The security and reliability of online shopping is constantly improving.

Our website works on a layer of secure connection called SSL that allows the codification of the sensitive information of all of our clients, information such as names, surnames or destination addresses among others. SSL technology provides a secure connection between our clients and the web.

We work to process our orders according to the standards of online security and we have a team of professionals who check all orders for fraud.

How can I get a discount code?

Although we work to have the cheapest prices possible, we launch promotional discounts occasionally.

These discount codes can be received by subscribing to our Newsletter or following our news on social media networks. For easier access, our most important promotions are included directly on our homepage.

It is important to know the discount code that you will use and confirm that it can be applied towards the purchase you want to make.

What should I do if I have been charged extra for my order?

If this is the case, please allow us first and formost to apologize.

There are different reasons why you may have overcharged your purchase.

Please confirm that you have not selected an express delivery service. This service has a cost higher than the standard shipping and perhaps it was not your intention to choose this.

Another possibility is that you have used a discount coupon on a selection of out-of-range products. If this is the case, we recommend that you review the terms and conditions of that particular campaign to confirm that everything is correct and appropriate for the items bought.

Whatever the reason, our customer service team is at your service to help you should you have any more questions.